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Rose International

Rose International is looking for a Technical Support Specialist  #JobOpportunitiesNearPagosaSprings #FindJobsPagosaSprings

Position Title: IT Customer Svc Specialist 1Position Number: 353635Location: Work at Home 99999Position Type: TemporaryRequired Skill Set: Communications, Receptionist, Windows 10Position Description: **Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.** IT Customer Svc Specialist 1 Contract: 6+ months Location: Springfield, MA 01111 (REMOTE EAST COAST Region) Duties: Job Summary This Customer Service Specialist position provides first point of contact for all technical support issues for the company website in a high volume call center environment. The Specialist guides, assists, coordinates and follows-up on client questions, problems or malfunctions of website including registration issues, password resets, and troubleshooting loading errors. They analyze simple to moderately complex inquiries and determine appropriate technical area or vendor to resolve problems. They consult with Technical Advisors and IT professionals when the appropriate course of action is unclear. When a major problem is suspected, they alert the client community and team members. The role requires sufficient knowledge of web operations, responsibilities, workflow processes and procedures to resolve most inquiries. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staff is a requirement. Job Responsibilities: The primary goal is to provide high quality, accurate and time-sensitive service to our customers in a high volume help desk call center environment Interpret, evaluate and resolve inquiries from customers who call about the functional operation of the company website and imbedded applications Provide exceptional customer service in a call center environment and technical support by troubleshooting, triage, and management of the incident lifecycle, for all supported business groups and products Utilize internally produced knowledge articles, the internet or seeks advice from peers to help resolve issues Escalate issues to next level support when the solution is unknown or cannot be found within defined timeframes Role Characteristics: Exhibits exceptional Customer Service soft skills Possess strong written and oral communication skills Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution Illustrates high attention to incident description, detail, and impact Self-motivated and goal-oriented, capable of working in a fast paced and changing environment Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas Call center environment experience Skills: 1 “ 2 years ACD, high volume call center environment experience 1 “ 2 years first level Technical support experience Strong knowledge of the following supported products and platforms: Windows 2000, XP, Vista, Win7 & Windows 8 Operating Systems and Microsoft Office Suite 2003-2010 Proficient understanding of Mac OSX Operating System Proficient understanding of the following mobile devices and platforms: Android and iOS Familiarity with VPN tools and remote support tools such as MS Lync, Webex, or TeamViewer Working knowledge of issues/request ticketing system preferred Education: Completed High School DiplomaRole Characteristics: Exhibits exceptional Customer Service soft skills Possess strong written and oral communication skills Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution Illustrates high attention to incident description, detail, and impact Self-motivated and goal-oriented, capable of working in a fast paced and changing environment Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas Call center environment experienceRose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)Recommended skillsCommunicationsReceptionistWindows 10Recommended JobsTechnical Support RepresentativeAtlanta,GaTechnical Support Representative, Atlanta,GaTechnical Support SpecialistRose InternationalWork From HomeFull-Time$20.00 – $22.00 / hourTechnical Support – JuniorExperisAtlantaYardi Technical Support AnalystGEE Group IncPeachtree Corners

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