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UnitedHealth Group

UnitedHealth Group is looking for a Sr. Genesys Engineer – Telecommute  #JobSearchSitesPagosaSprings #JobSeekerNearPagosaSprings #EngineerJobsPagosaSprings

Combine two of the fastest-growing fields on the planet with culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry thats improving the lives of millions. Here, innovation isnt about another gadget, its about making health care data available wherever and whenever people need it, safely and reliable. Theres no room for error. Join us and start doing your lifes best work. (sm)Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities: Provide technical oversight to multiple scrum teams, help implement strategic solutions Partner with IT and Business teams across various organizations to plan for migrations and Day 2 enhancement work Lead Technical Center of Excellence (TCoE) to drive innovations, reduce technical debt and to deliver new capabilities. Development experience using Genesys Suite of technologies (Genesys CTI, Genesys Rule Engine, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace.) Design and Development experience in Routing Applications for Voice routing using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in Client applications like GRAT, Composer, GAX (Genesys Administrator Extension), GA (Genesys Administrator), Pulse, log analysis tools. Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SDLC. CICD experience with Jenkins and GitHub. Experience with basic Java development is a plus. Working knowledge of Cisco Framework, reporting, routing, integrations and multi-channel components is a plus.You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: 3+ years of Voice Routing Development Experience in Genesys Contact Center Solutions   3+ years of Genesys Framework and GVP experience Experience in developing Routing workflows using Composer. Expert in Genesys Rules Engine and rules development Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS Ability to design & develop call treatment, routing call flows and new solutions to meet emerging customer needs.  Experience in troubleshooting routing issues in production on call Excellent Communication and interpersonal skills If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.Preferred Qualifications: Genesys certification in Routing. Experience in Splunking. Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach Experience using Cyara for call flow automation testing. Experience with OMNI (Chat, SMS etc.) routing. Good understanding of the Agile / Kanban methodology.Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people’s lives. This is where it’s happening. This is where you’ll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it’s needed. We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.(sm)*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Telecommute, Telecommuter, Telecommuting, Work from home, Work at home, Remote, Hartford, CT, Connecticut Recommended SkillsGenesysJenkinsScrum (Software Development)Agile Software DevelopmentSystems Development Life CycleTechnical DebtRecommended JobsEngineerJavaJava Software EngineerSoftware EngineerAtlanta,GaSoftware Engineer, Atlanta,GaSr. Genesys Engineer – TelecommuteUnitedHealth GroupWork From HomeFull Time
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