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UnitedHealth Group

UnitedHealth Group is looking for a Senior Billing Representative – Remote near Schaumburg, IL  #PagosaSpringsJobBanks #PagosaSpringsEmploymentOpportunity

Are you looking for a chance to get your foot in the door with a great company? Youve found it here. Already one of the worlds leading health care companies, Optum, part of the UnitedHealth Group family of businesses, is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. Here, youre not just working. Youre making great things happen for the people who rely on us for health care across the United States. Youre part of an elite team thats equipped with the best tools and resources, the most thorough training and learning opportunities and a mission that can inspire you every day.Who are we? Optum360. Our Division within Optum360 partners with Quest Diagnostics to combine our unique expertise. As part of the growing family of UnitedHealth Group, well leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. If youre looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. Its an opportunity to do your lifes best work.SMAs the Senior Billing Representative Group Lead youll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Senior Billing Representative, Group Lead will assist the Department Supervisor by performing combinations of the following activities: Coordinate and maintain work flows Audit and administer quality control of work completed in the department Perform Senior Billing Representative work duties Handle escalated issues with both internal and external customers, and within the department. Provide training to new and seasoned employees, provide performance input, and assist with disciplinary action.The Senior Billing Representative Group Lead is a direct point of contact for employees in providing coaching, training, and constructive feedback as well as leadership. If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am – 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 506 East State Parkway, however this position is remote.If you are located in the Schaumburg, IL area you will have the flexibility to telecommute* as you take on some tough challenges. *All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.Primary Responsibilities: Performs all tasks of a Senior Billing Representative or a Senior Customer Service Representative. Based on department needs, monitors one of the following: back end operations or functions, front end operations or functions, daily production tracking, and/or patient phones for coverage, quality, reports and call logs. Trains employees and completes other trainings throughout the year. Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information. Assists in documenting standard operating procedures and business rules for the department. Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information. Develops recommendations for corrective actions based on production and quality issues. Responds to patient complaints and escalated issues to assure the appropriate action for resolution occurs. Provides input and guidance to staff members in order to ensure continuous improvement in processes. Facilitates individual and small group meetings. Maintains current knowledge of billing requirements and system practices.Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: High School Diploma / GED (or higher) Previous experience in operational areas or QA/QC Must live within 30 miles of Schaumburg, IL Must have moderate excel skills “ ability to open, create, edit, search, save, and send excel spreadsheets If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking ordersPreferred Qualifications: Associates Degree (or higher) Certified medical coder or involved with medical coding Previous experience with medical claims processingSoft Skills: Ability to resolve calls, avoiding escalated complaints Ability to exhibit empathy and be courteous to callers Ability to triage and handle escalated situations Ability to work in a fast-paced environment Ability to adapt to changes Ability to develop and maintain client relationships Ability to coach, mentor and train a team Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills Previous experience coaching and training a team in a collaborative environmentUnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status.  We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: [ Link removed ] – Click here to apply to Senior Billing Representative – Remote near Schaumburg, IL with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people’s lives. This is where it’s happening. This is where you’ll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it’s needed. We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your lifes best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: billing, claims, medical claims, healthcare claims, office, UnitedHealth Group, Optum, training class, customer service representative, customer service, CSR, Data Entry, adjustments, phone support, team lead, Quest, hiring immediately, #rpo Recommended SkillsProduct Quality AssuranceSchedulingBillingTrainingCoaching And MentoringLeadershipRecommended JobsBilling ClerkClerkAtlanta,GaClerk, Atlanta,GaSenior Billing Representative – Remote near Schaumburg, ILUnitedHealth GroupWork From HomeFull-TimeSenior Billing Representative – Illinois RemoteUnitedHealth GroupAtlantaCustomer Service RepresentativeAtlanta$50,000 – $70,000/Year

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