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Intermatic Inc

Intermatic Inc is looking for a Remote Electrical Technical Service Specialist  #PagosaSpringsBestJobSite #JobVacancyNearPagosaSprings

SUMMARY: Provides technical product support to customers via telephone, email and live chat for Intermatic consumer, mechanical, and electronic energy control products  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): · Assist contractors, distributors, agents, and end-users with the application, installation, and programming of all Intermatic products· Provide appropriate cross-references from competitor products to Intermatic product lines· Work cross functionally with Marketing, Engineering, Sales Support and Quality teams on product introductions and revisions· Handle customer contacts by taking ownership of the contact, being a one stop point of reference for the customer  SUPERVISORY RESPONSIBILITIES: None QUALIFICATION REQUIREMENTSHigh School Graduate or equivalent, minimum of one year general electrical, electronic, or technical school training highly desiredFamiliarity with installation and troubleshooting of 120/240V devicesExcellent verbal and written communication skillsAt least 1 year Customer service experienceExperience with smart home devices a plus   PHYSICAL DEMAND AND WORK ENVIRONMENT: Physical demands of this position are 8 hours sitting and in conversation, lifting occasional items up to 25 lb., and handling plug in and hard wired products Provide technical support to customersHelp with application, installation and programing of Intermatic productsResolving technical product or operational issuesProviding technical support via phone and emailProvide service and technical assistanceDevelop technical relationships, and understand technical needsProvide technical assistance related to product specificationsModify product configurations to meet technical customer needsDevelop solutions to complex technical requirements or issuesTroubleshoot technical issues and support customersRecommended SkillsCustomer ServiceElectronicsInstallationProduct Quality AssuranceTechnical SupportRecommended JobsTechnical Services EngineerAtlanta,GaTechnical Services Engineer, Atlanta,GaIRemote Electrical Technical Service SpecialistIntermatic IncWork From HomeFull-TimeOKTA Technical EngineerThe Judge GroupAtlantaCustomer Service RepresentativeAtlanta$50,000 – $70,000/Year

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