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Windstream is looking for a Proj Coordinator II-Srvc Del  #JobAgencyNearPagosaSprings #HirePagosaSprings

Job ID:21001017Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.General Summary:
Performs technical problem resolution, in a high stress environment, including analysis, trouble isolation and repair. Duties will include acting as a Customer Advocate in a 24x7x365 Network Operation Center for all Windstream internal and external, voice, data and VoIP services. The Technician focuses on complex troubles in at least one trouble ticket discipline (Transport, Voice, Data, VoIP).
 Job Responsibilities:Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities, routing and translations, voice and/or data, TCM and/or VoIP products and service and the associated CPE equipment.Performs proactive monitoring, configuration management and fault resolution of complex voice and data services.Performs Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.Works in conjunction with internal and external to the company technicians/engineers to troubleshoot and resolve customer’s issues.Has direct interaction and escalates troubles internally and externally (LEC’s and other carriers) on behalf of the customer.Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.Works tickets of a routine complex basis and may request some support of others.Contribute to realizing departmental company goals and objectivesOther duties as assignedPreferred Requirements:
Associates degree or equivalent work experience. An understanding of telecom switching topology and network architectures, trouble ticket system knowledge, facilities and equipment system knowledge(CLR/DLR/Technical WordDoc), knowledge of Remote Circuit Testing and experience in dealing with LEC’s and other carriers.A.S. Telecommunication
Lucent Certification
Nortel Certification
Juniper CertificationMinimum Requirements:High School diploma or equivalent and 5 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.Recommended SkillsTestingAnalysisTranslationsTroubleshooting (Problem Solving)TelecommunicationsFaultRecommended JobsProject CoordinatorRaleigh,NcProject Coordinator, Raleigh,NcWProj Coordinator II-Srvc DelWindstreamWork From HomeFull-TimeCustomer Service (Pharmacy Technician)Apex SystemsNC – RaleighContractorTech Support/Customer ServiceAmpcus Inc.Contract to Hire$13.00 – $13.50/hour

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