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PHH Mortgage

PHH Mortgage is looking for a Processing Team Manager – Remote (West Coast)  #BestJobSiteInPagosaSprings #JobsHiringNowNearPagosaSprings #ManagerJobsPagosaSprings

Job DescriptionReporting to the Director, Loan Processing, the Manager, Processing, will lead a team of processors to increase their skills, knowledge, and help them to achieve their individual goals. The Manager will also work closely with the Processing Management to identify areas that are in need of change, training, or updating, and helping to implement the required action. The Manager will also be available to assist in a resolution to issues that have been escalated and communicate with Loan Officers in regards loan files.
Job Functions and Responsibilities:

Assist processors with file level problems and issues to find a solution
Point of escalation for Sales Management or Loan Officers who need help or have issues on loan files
Onboarding/training of new employees as well as on-going training for current team members
Coaching of team to help team improve and exceed all goals and expectations.
Identify trends within the processors pipeline that need to be addressed or changed, and work with Processing Management to put together action plan for the processor
May process loans as needed to help with time off, overflow and other business needs
Help drive and ensure team work, high customer service and high quality
Work on areas of the pipeline identified and complete any other tasks identified by Management.
Ensure team members adhere to company policies and procedures, work with HR on employee issues, and complete end of year performance appraisals
Meet or exceed both team production goals as well as SLA requirements
Assign loan files and keep pipelines balanced

To perform this job successfully, an individual must have the following education and/or experience:

High school diploma, GED, equivalent certification, or military experience
5 years of mortgage processing experience
2 years of supervisory experience
Experience managing teams of 10 or more
Must have NMLS license
Demonstrated knowledge of mortgage guidelines, DU & LO, RESPA & disclosure requirements, loan closings, loan processing
Encompass experience
Proven leader & problem solver
Must have excellent customer service, and people skills
Must be able to measure team production & SLA goals and work with HR if a team member is falling short
Ability to work with Excel

Training / Licensing Requirements: Must pass the Companys Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
About Us
Company: PHH Mortgage
PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolio retention services to extend and enhance customer relationships.
PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolio retention allowing our diverse professional clients “ representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions “ to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.
Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining customers for life. We strive to be a natural extension of each clients team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting todays regulatory demands and changing market conditions.
Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
This position is not eligible to be performed in the state of Colorado.
 Recommended SkillsOnboardingPerformance AppraisalBackground ChecksTrainingSocial SkillsLoansRecommended JobsProcessing SupervisorAtlanta,GaProcessing Supervisor, Atlanta,GaProcessing Team Manager – Remote (West Coast)PHH MortgageWork From HomeFull-TimeCustomer Service RepresentativeAtlanta$50,000 – $70,000/YearSAtlanta Based : Customer Service : Entry LevelSavage AtlantaAtlanta$30,000 – $40,000/Year

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