Axis Health System
Axis Health System is looking for a Patient Experience Specialist, Lead – Pagosa Springs Integrated Healthcare – Pagosa Springs, CO
Job Description: Patient Experience Specialist, Lead – Full Time – Pagosa Springs Integrated Healthcare – Pagosa Springs, CO Axis aspires to be a great place to work with our commitment to diversity, commitment to pay equity and by providing a culture of change and intrapreneurship. At our clinics, we provide a wide range of resources for our patients. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery. Commitment to Diversity: We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Commitment to Pay Equity: We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range. Position Summary: The role of the Patient Experience Specialist, Lead is responsible for providing leadership support and coverage for front desk operations including exceptional front line customer service to AHS clinic patients, staff and all others contacting the clinic for assistance. This position will be called upon to support the implementation of Axis Health System (AHS) policy and programming and will work closely with the Regional Manager to manage day-to-day operations. This position requires a systems approach and a passion for ensuring the delivery of exceptional customer service. The Lead maintains broad knowledge of all AHS services and links patients and other customers to the appropriate resource to satisfy their request. Additionally, this role includes responsibility to ensure front desk operations adhere to the standards set by Senior Leadership and to ensure efficient and effective delivery of front desk functions. Our ideal candidate for our Patient Experience Specialist, Lead position will have their high school diploma or equivalent and a minimum of 1 year customer service in a healthcare setting, 3 years is preferred. Salary: Starting pay is $19.50 (Base Pay $18.50 + Locale Diff $1.00 = $19.50) – $21.72 per hour and considers preferred experience and preferred education described below. This position includes a $1.00 per hour, locale differential for our Pagosa Springs worksites Benefits: Medical (HDHP or PPO) Long Term Disability 401k offering up to 6% match Short Term Disability Health Savings Account Dental Flexible Spending Account Vision Dependent Care Account Pet Insurance Life Insurance College Invest plans Annual Wellness Benefits Personal Days Loan Repayment Programs (9) Company Paid Holidays (3) weeks of All Paid Leave (APL) for first 2 years with full-time employment. On-going training & educational opportunities for professional development are also available. Physical demands: Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between AHS locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. AHS may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. Required Skills: Must be knowledgeable regarding patient health information and HIPAA compliance. Must be organized and demonstrate the ability to follow guidelines. Must demonstrate excellent interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers. Must demonstrate the ability to be self-directed. Must demonstrate the ability to follow the organization’s confidentiality and security rules. Ability to understand and deliver excellent quality of care aligned with compliance of all contracts and requirements. Ability to effectively communicate program needs and services to clinic leadership. Ability to interact well and appropriately with staff and patients – in a professional, courteous and confidential manner. Demonstrate being a self-starter, self-motivator and possess exceptional organizational, time management and project management skills with the ability to inspire and model collaborative efforts. Ability to work independently with minimal supervision; plan own work schedule effectively, multi-task, and prioritize tasks in a fast-paced setting with frequent interruptions. Ability to develop, delegate and support team members to work together to accomplish projects, to organize and prioritize tasks, anticipate needs, adjust as necessary and to achieve facility outcome goals. Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities. Ability to communicate job-related information to individuals and small groups. Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions. Demonstrate skills in creating a cohesive teamwork environment and a culture of accountability, customer service and fiscal responsibility in day-to-day operations. Knowledge of healthcare and community systems and be adaptable and resilient about change. Demonstrate independent judgment and action that recognizes their role and responsibilities in representing the values and mission of AHS. Ability to implement processes, workflows and new initiatives within the budgeting and resource allocations available, working accurately in a fast-paced environment with frequent interruptions. Knowledge of basic mathematics and bookkeeping skills sufficient to accurately process financial transactions as required by the positions supervised. Ability to absorb and understand complicated insurance benefit information and to work with patients to resolve authorization or other insurance related issues. Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone. Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet. Competencies in obtaining and recording patient vital signs and machine readings according to facility policies for patient rooming. Ability to take on additional duties when necessary and/or as requested. Ability to travel as required. Additional eligibility requirements: Annual Flu immunization due on start date, Annual TB screening, CPI training within 90 days of hire, BLS PRO certification required within 90 days of hire About our Axis Health System: We are the leading provider of behavioral health and integrated (primary, dental, and behavioral health) care on the Western Slope of Colorado. As a therapist in our clinic, you’ll have access to a wide range of resources for your patients. We have recovery groups, Medication Assisted Treatment (MAT), specialized mental health outpatient programs, primary care, diabetes education, crisis services, resource navigators, insurance enrollment specialists, tele-video systems to access our locations across the region and more. We work to make sure you have what you need at your fingertips to be successful in your position and support your patient in their road to recovery. Our concept of integrated, whole person, healthcare is population-based, patient-centered, outcome-driven and technology-enabled. Health and wellness are not program components; they are a central tenet of our approach. Our mission to make a meaningful difference through healthcare innovation and caring for the whole person If you are a dedicated professional who aspires to be part of an innovative culture and is interested in mission-driven healthcare, Axis Health System is a great fit for you. Please visit our website at , to apply for this position and for more information about our organization. About Durango/Pagosa Springs: If you’re interested in Rocky Mountain wildlife, white water rafting, hiking in to discover nature’s most beautiful waterfalls, or a breathtaking car ride on the San Juan Skyway, then Durango and Pagosa Springs are the place for you! As with so many areas on the Western Slope, you have now entered an outdoor enthusiast’s paradise. Just minutes from zip lining through the treetops, to soaking in the Piedra River Hot Springs, located in the national forest, after a day of hiking any one of the many trails, and when the season is right, you can be snowboarding or camping in the mountains that surround this beautiful area. Take a ride on the historic Durango & Silverton Narrow Gauge Railroad Train and enjoy the stunning views of the San Juan National Forest. You’re also a mere 35-minute car ride to Mesa Verde National Park. Just outside the doors of our clinics, you’ll find beautiful parks with walking paths and opens spaces to enjoy. Durango has an airport located minutes from our clinics which has service to Denver, Phoenix and Dallas-Fort Worth daily. Learn more about our area here:
Axis Health System