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UnitedHealth Group

UnitedHealth Group is looking for a Oklahoma Member Advocate – Oklahoma City, OK (Temporarily Remote)  #PagosaSpringsJobOpportunity #PagosaSpringsJobFinder

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SMSenior Service Account Managers (Member Advocates) are responsible for first-level response and resolution of escalated issues with external and internal customers. This position is full-time. It may be necessary to rotate days to cover hours up to 8pm. Our office is located at 755 Research Parkway, Oklahoma City, OK. This position will start out as remote but will transition to onsite in the future.Primary Responsibilities: Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Provide expertise and customer service support to members, customers, and/or providers Identify and resolves operational problems using defined processes, expertise and judgment Investigate claim and/or customer service issues as identified and communicate resolution to customersYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: High School Diploma / GED (or higher) 2+ years of Customer Service experience in a healthcare environment focused on Member Services 3+ years of navigating short resolution timeframes 3+ years of experience in prioritizing issues quickly to ensure outlined timeframes are consistently met or exceeded. Proficient experience working with Microsoft Word (create, edit and save documents) and Microsoft Excel (create, edit and save spreadsheets, formulas) Experience working with members from fragile populations who may have volatile or erratic behaviors and the ability to navigate complex members situations with compassion and tact. Experience as a senior level advocate on behalf of the member who can lead a cross departmental team to member resolution Ability to travel up to 5% of the time once cleared to travel Must be able to work an 8-hour shift and rotate days to cover up to 8pm central as needed Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking ordersPreferred Qualifications: Bachelor’s Degree (or higher) or Equivalent Experience UNET, COSMOS, FACETS or NICE claims platforms experience Microsoft PowerPoint (create, edit and save slide decks) Project management experience Claims processing experience Oklahoma Medicaid experience or dealing with Oklahoma Medicaid benefits. Experience with Complaint Resolutions Bilingual English / SpanishSoft Skill The ability to remain calm and consistent in a fast paced ever changing environment.UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non – clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.  You can learn more about all we are doing to fight COVID-19 and support impacted communities at: [ Link removed ] – Click here to apply to Oklahoma Member Advocate – Oklahoma City, OK (Temporarily Remote) at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That’s why you’ll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life’s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Oklahoma, Medicaid, account management, claims processing, complaint resolution, escalations, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo Recommended SkillsSpanish LanguageMultilingualismMicrosoft Power PointMicrosoft WordMicrosoft ExcelRequirement PrioritizationRecommended JobsRemote DeveloperRemoteAtlanta,GaRemote, Atlanta,GaOklahoma Member Advocate – Oklahoma City, OK (Temporarily Remote)UnitedHealth GroupWork From HomeFull-TimeSr. React Developer-Telecom Solutions-Remote-$65/HRVaco TechnologyAtlanta$50.00 – $65.00/HourRemote Medication Therapy PharmacistA-Line Staffing SolutionsAtlanta

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