New Age Technologies
New Age Technologies is looking for a Incident Handler/Tier 1 #PagosaSpringsJobSeeker #JobAgenciesNearPagosaSprings
This is an Entry Level Incident Handler/Tier 1 Long term contract Shift-11pm to 9am CST- Sat-Weds No Corp to Corp, H1B Visa- must pass CJIS Background which requires US Citizen J ob Description: This Entry Level Incident Handler Tier 1 position requires a knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related documentation and online knowledge articles are used for troubleshooting and incidents are tracked in an incident ticket tracking system. The primary role of this Entry Level Incident Handler Tier 1 position is to pickup incidents from the incident system as well as email requests daily 100% of the time. Must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to overall customer satisfaction.
Responsibilities · Monitoring of all devices with Netreo OmniCenter · Monitoring all open incidents in the Vendor ticketing systems · Monitoring and acknowledging emails in an alerting email inbox · Monitoring AT&T Business Wi-Fi Portal for downed equipment · Answer incoming customer or vendor calls requiring updates · Escalating tickets to Tier2-3 and/or other support teams as appropriate · Basic equipment troubleshooting with clients · Documents problems · Maintain knowledge with accurate up-to-date information relating to current policies · Provide superior customer support
Qualifying Experience and Attributes · Experience in a help desk/call center environment providing technical support in a retail environment (Minimum of 1 year preferred) · Experience using computer hardware and software applications and have a strong ability to multi task · Education High school diploma or GED see aboveRecommended skillsCustomer ServiceTicketing SystemTier 1Recommended JobsMaterial HandlerAtlanta,GaMaterial Handler, Atlanta,GaIncident Handler/Tier 1New Age TechnologiesWork From HomeContractorMaterial HandlerPrideStaffFairburn$11.00 – $11.50/HourMaterial Handler – 2nd ShiftDiverse Staffing, IncLithia Springs$11.75/Hour