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The Judge Group

The Judge Group is looking for a Implementation Specialist  #JobRecruitmentPagosaSprings #PagosaSpringsJobPosting

Location: REMOTEDescription: Our client is currently seeking a Implementation Specialist 100% remote – can sit anywhere in the USMon-Fri – business hoursJOB DESCRIPTION:Train customers on using software to achieve their goals in an upbeat manner either remotely or on customer premiseDevelop trusted, ongoing relationships with customersProvide day-to-day first line software support to customers in a professional and friendly manner;Respond to queries either over the phone or via email;Ask questions to determine the nature of customer issue, determine whether training or a software fix is required, provide training as neededUtilize a service desk ticketing system to track and execute tickets;Proactively find ways for customers to more successfully use the applicationUnderstand customer data analysis requirementsInvestigate and act to resolve requests according to feasibility;Follow processes and procedures to resolve outstanding request according to SLA;Follow-up with customers to ensure their issues has been resolved;Carrying out non-regression & regression tests; andSupport QC and QA product improvement effortsGenerate tailored reports for internal purposes.RequirementCertified Medical Coder (CPC or CRC)Risk Adjustment (HCC or Medicare Advantage) experience2+ years of professional experience;Must have experience either leading a team of coders or educating/training codersCapable listening to a customer need, understand their unique goals and requirements, and provide solutions with training and data analysisCreate unique analysis to satisfy customer requirements using advanced Excel skills;Demonstrate excellent verbal and written communication skills;Ability to work well in a team and independently;Fast learnerSub Requirement:Resume on Judge LetterheadResume and bullets should highlight their exp training/leading coders Copy of their CertificationCandidate’s city/statesalary requirementPlease send qualified interested resumes to Dave Friedman at [ Email address blocked ] – Click here to apply to Implementation Specialist Contact: [ Link removed ] – Click here to apply to Implementation SpecialistThis job and many more are available through The Judge Group. Find us on the web at [ Link removed ] – Click here to apply to Implementation Specialist Recommended SkillsAnalysisProduct Quality AssuranceData AnalysisReportsLearningCertified Rehabilitation CounselorRecommended JobsImplementation SpecialistAtlanta,GaImplementation Specialist, Atlanta,GaImplementation SpecialistThe Judge GroupREMOTEFull Time
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