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HSI, Inc.

HSI, Inc. is looking for a Implementation Project Manager I  #JobApplicationNearPagosaSprings #JobVacanciesInPagosaSprings #ManagerJobsPagosaSprings #ProjectManagerJobsPagosaSprings

The Implementation Project Manager I will have responsibility for implementing new customers of varying size and complexity with a focus on efficiency and accuracy. This role requires strong execution and analytical abilities along with working independently. Excellent communication and interpersonal skills are required for this customer-facing position. Essential Functions Manage and support product implementations Oversee accurate, timely, and successful achievement of milestones through the entire implementation cycle  Determine the most effective way to configure a customers set up to meet their needsWork with internal teams to facilitate implementations  Perform module builds and related tasks as necessary Provide a clean and thorough hand-off following implementation with assigned Customer Success Manager Positively interact with clients to achieve successful implementations  Document all activities in the Customer Relationship Management program Document customer configuration and/or customization requirements in Statements of Work  Successfully manage multiple projects concurrently Troubleshoot and resolve technical support issues escalated from other support teams Competencies 

Adaptability – The ability to balance competing priorities and multiple projects in a fast-paced environment 

Positive Interactions “ You have a positive attitude with strong interpersonal, verbal and error-free written communication skills 

Collaboration “ the ability to work with colleagues to meet customer needs 

Problem Solving “ the ability to listen to customers and patiently troubleshoot issues using clear and articulate responses. 

Impact “ provide excellent customer service with the ability to satisfactorily resolve implementation and customer issues 

Innovation “ you are driven; no one needs to push you Qualifications 

BA/BS degree highly preferred 

4+ years of customer service or project management experience 

Excellent analytical and problem-solving skills  

Past experience in a customer-facing support role 

You have an interest in technology and master new technology easily 

Proficient in MS Office Applications, especially Excel; experience with CRM tools (such as Salesforce.com) a plus ADA Requirements Constant interpersonal skills, teamwork, customer service, problem analysis, and reading, speaking, writing, and understanding English. Frequent creativity, mentoring, presentations, and teaching. Occasional decision-making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing, and talking.  #CB  Recommended SkillsInterpersonal SkillsDecision MakingComplex Problem SolvingCommunicationAdaptabilityCreativityRecommended JobsImplementation ManagerAtlanta,GaImplementation Manager, Atlanta,GaImplementation Project Manager IHSI, Inc.Work From HomeFull-TimeSenior Implementation Project Manager, New Client Implementations (Health Plans) – TelecommuteUnitedHealth GroupAtlanta340B Implementation Manager – TelecommuteUnitedHealth GroupAtlanta

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