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HSI, Inc.

HSI, Inc. is looking for a Customer Solutions Architect  #JobSearchSiteNearPagosaSprings #PagosaSpringsJobSearchWebsites

We are looking for individuals that are strong in technical customer support to join our team in the Solutions Architect position.  This is a remote position and can be located anywhere in the continental United States. Job SummaryThe Solutions Architect I will provide advanced technical support and customer service to existing customers. You will configure error free set-ups in our Learning Management System and provide your expertise during the sales process on system capabilities and limitations. You will engage with software developers and other support functions to resolve customer issues and make suggestions for product improvements.  Essential FunctionsContinuously grow your technical knowledge of company productsMeet with customer to find solutions to their individual needsProvide customer-facing Chat support for escalated advanced troubleshooting issues when neededDetermine how to best configure products based on customer needsCollaborate with the sales team during the sales process, supplying product knowledge and technical support as neededServe as an intermediate-level system administrator in support of customer requestsTroubleshoot and resolve advanced technical support and system bug issuesCommunicate any product quality assurance issues and track resolutionDistribute training courses to clients with third-party learning management systemsImplement new customer sitesWork with IT to setup API, HRIS and/or SSOMaintain an accurate record of all activities in SalesforceWork with Product and Development teams to test tools and featuresQualificationsA Bachelors Degree in a related field.  An Associate Degree and 3+ years of relatable experience may be substituted for a Bachelors Degree2+ years of experience consulting with end users and sales to determine system configuration needsLearning Management System administrator experience highly preferredFamiliarity with databases (SQL query knowledge is a plus) and Internet technologiesIntermediate to advanced skill set in Microsoft Office, previous experience working with advanced Excel functionsHigh interest in technology and strong technical aptitudeAt Health & Safety Institute (HSI) were changing safety, compliance, and workforce development. The gap between safety and technology is growing faster. ˜Old school safety isnt getting it done. Yet environmental health & safety (EHS) leaders are stuck with the business tools of the 90s and impossible expectations, left behind the curve. HSIs Safety Management System engages the entire organization to drive culture, insight, compliance, and risk mitigation.   We aspire to be the industry leader as a safety, compliance, and workforce development partner with everything our customers need and nothing they dont.#CB  ** NO AGENCIES PLEASE ** Recommended SkillsLearning Management SystemsSalesTroubleshooting (Problem Solving)Human Resources Information System (Hris)ConsultingCustomer ServiceRecommended JobsArchitectSolutions ArchitectAtlanta,GaSolutions Architect, Atlanta,GaCustomer Solutions ArchitectHSI, Inc.Work From HomeFull-TimeEMainframe Solutions Architect – Remote – Your United States locationEnsonoAtlantaDevOps Solutions ArchitectDimensional Thinking, LLCAlpharetta$71.00 – $72.00/Hour

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