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UnitedHealth Group

UnitedHealth Group is looking for a Customer Service Manager – Remote  #INeedAJobPagosaSprings #PagosaSpringsGoodPayingJobs #CustomerServiceJobsPagosaSprings #ManagerJobsPagosaSprings

Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Energize your career with one of Healthcares fastest growing companies.You dream of a great career with a great company “ where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum “ a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.The Customer Service Manager is responsible for all day to day activities required to manage an engaged Member Services call center.  This position leads and directs a team of approximately 6-7 supervisors, who each manage a team of 18-25 customer service agents.  These agents serve in an in-bound call center capacity, where providing exemplary customer service and member interactions is first and foremost.  This individual establishes goals and implements call center strategies to ensure organizational effectiveness.  This person must effectively communicate with a variety of people, ranging from direct reports to clients. Day to day responsibilities include maintaining service levels to meet client requirements.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Training will be conducted virtually from your home.*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.Primary Responsibilities:   Directly supervise Supervisors(s).  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise. Foster employee engagement through communication, feedback, coaching and discussing career path opportunities. Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner.  This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting.  Set priorities for the team to ensure service levels and performance goals are met.  These include the following:   Member Experience, First Call Resolution, Quality, Average Handle Time, Sentiment Score, and Adherence. Inform team members of company policies and procedures and the security and protection of assets. Conduct periodic meetings with account representatives to discuss any outstanding Member Services issues and prepare for any future plans or anticipated needs of clients. Develop employees skills, evaluate performance and provide feedback, and oversee resolution of employee relations issues. Provide coaching and mentoring to staff. Maintain a basic understanding of the phone system and related technologies to ensure optimal performance by the team, and to serve as a backup for elementary functions company wide. Ensure call center agents have appropriate tools and training to perform in order to maintain a high level of a quality customer service experience. Assist team in trouble shooting call escalations. Investigate client or callers’ concerns and determine and execute the proper plan of action. Maintain and monitor departmental statistics in order to report the Call Centers performance to clients. Advise and lend assistance in the planning and coordination of projects assigned to team members. Attract and retain diverse talent and perspectives while honing your ability to manage individuals differently and foster unique, innovative thinking. Deliver a positive employee experience by cultivating team engagement and creating high-performing teams to advance our mission and serve our customers and patients. Set challenging goals, conduct regular check-ins, provide ongoing feedback, champion your team for new experiences and reward strong performance.Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: High School Diploma / GED (or higher) 5+ years call center experience 3+ years management, supervision, quality and/or training experience Experience with staff management and development, client servicing, scheduling, metrics and meeting defined contact center goals. If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking ordersPreferred Qualifications: Bachelors degree (or higher) PBM or Healthcare experience Knowledge and experience with call enter information technology, workforce management systems, and performance metrics and measurements.  Project management skills Understanding of call centerTelecommuting Requirements: Must live within a commutable distance of Tucson, AZ Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills: Experience leading a team toward the attainment of exceptional performance results Expertise in applying sound judgement applying human resource policies Proven ability to set the tone for a positive employee experiencePhysical and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityUnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non – clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.You can learn more about all we are doing to fight COVID-19 and support impacted communities at: [ Link removed ] – Click here to apply to Customer Service Manager – RemoteCareers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SMColorado Residents Only: The salary range for Colorado residents is $64,800 to $116,00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at [ Link removed ] – Click here to apply to Customer Service Manager – RemoteLearn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. [ Link removed ] – Click here to apply to Customer Service Manager – RemoteDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: admissions supervisor, UnitedHealthcare, health care, healthcare, office, Manager, Management, Supervisor, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo Recommended SkillsTrainingSchedulingRecruitmentMentorshipCoaching And MentoringMetricsRecommended JobsCustomer ServiceCustomer Service ManagerManagerService ManagerAtlanta,GaService Manager, Atlanta,GaCustomer Service Manager – RemoteUnitedHealth GroupWork From HomeFull Time
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