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SGS North America

SGS North America is looking for a Client Services Representative  #JobPostingsNearPagosaSprings #PagosaSpringsJobMarket

Company Description  SGS is the worlds leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.Job Description  Our Syracuse, NY laboratory is looking for a Client Service Representative to join their team. The position can be fully remote or in any of our locations – Syracuse, NY; Dickinson, TX; Carson, CA; Charleston SC. The Client Service Representative works closely with each account to manage the process from start of project to completed job. This position provides regular contact and support throughout the project life cycle. S/he looks for opportunities to improve processes to successfully impact the client experience. This position requires prompt response time and a keen eye for detail. The Client Service Representative reports into the Client Service Manager.The Client Services Representative: Consults with clients regarding routine and appropriate analytical methods, sampling media and sampling techniques. Provides total client responsiveness. Reviews work orders of samples submitted for completeness. Provides clients with written quotations. Is responsible for keeping all accounts projected managed up-to-date and accurate. (Updating comments, removing people no longer with organization, making sure all documents have been completed and returned by client.)Responsible for listening to client in order to have a full understanding of any conversation that takes place and then being able to document any conversations with client.Responsible for being 100% thorough when coming in contact with client whether it be verbally, in writing or through their sample submittals.Responsible for continually looking for ways to improve processes.Communicates any issues pertaining to clients, method development, sample submittals, reports, etc.Enters calls and sample preps into lab software csmenu daily. Attends data integrity training and signs off acknowledging understanding.Ensures cleanliness of work area.Responsible for the timely response to all e-mail, voicemail, verbal and written requests.Operates within the guiding principles of the company.Other duties as assigned.Understands and always adheres to all aspects of the safety programQualifications  Bachelors degree in Chemistry, Environmental Science, or related science and two years of industry experience or an Associates degree in Chemistry, Environmental Science, or related science and four years of industry experience. Prior customer service experience, strongly preferred.Exceptional attention to detail.Ability to juggle multiple priorities.Ability to communicate effectively in writing and verbally.Proficiency in Microsoft Office programs (Word, Outlook, Excel)Additional Information  SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability. Recommended SkillsMicrosoft OutlookChemistryAttention To DetailAnalyticalEnvironmental ScienceSampling (Statistics)Recommended JobsAdministrativeClient RepresentativeAtlanta,GaClient Representative, Atlanta,GaClient Services RepresentativeSGS North AmericaWork From HomeFull Time
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