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Matrix Medical Network

Matrix Medical Network is looking for a Call Center Representative – Remote (Tampa Bay Area)  #PagosaSpringsJobsPlacement #JobBoardsInPagosaSprings #CallCenterJobsPagosaSprings

Our Next Class Begins on August 2nd! Qualifications: 1 year recent call center experience 1 year recent sales experience Engaging and persuasive sales skills Experience in a metrics driven environment, Key performance goals (Attendance, ACW, Work loss, Schedule Adherence, Assessments scheduled per hour, Call Quality, etc.) What We Offer: Competitive Base Pay + Incentive Career Path Benefits begin the 1st of the month after your start date! Paid holidays and personal time off Ongoing training program Fun, challenging and motivating work environment
Qualifications Respond well to coaching and supervision Proficiency in Microsoft Office applications including Outlook Strong typing and computer navigation skills Capacity to multi-task, including use of multiple computer applications and monitors simultaneously Demonstrated ability to explain/educate on the benefits of a service or program and overcome objections to participation Adaptable with the ability to thrive in a fast paced environment Excellent verbal and written communication skills, with good command of the English language, and strong interpersonal skills. Must be comfortable speaking with Medicare beneficiaries by phone. Ability to think independently and make decisions, while adhering to company standards and guidelines Ability to work independently, while being a productive member of the team Bilingual in Spanish a plus High School Diploma , GED , or determination of an equivalent communication competencies. Work From Home Requirements: Reliable internet speed and broadband connection, 25 download and 10 upload. speedtest.net A secure area in the home to work from The ability to work effectively in a work-at-home setting The ability to come on-campus when necessary – we may need you to attend meetings, pick-up/drop-off equipment or attend special events from time-to-time Even though this is a WFH position, candidates must be located in the Tampa Bay Area Note: Representatives w ill need to come into the office to pick up hardware and all necessary equipment as well as attending an in person Orientation that follows all CDC guidelines to adhere to Covid-19 precautions. Our Culture : We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture. We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally. We encourage and celebrate collaboration. We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve. Matrix Medical Network is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Make outbound calls to health plan members to coordinate and schedule in-home and telehealth CHAsFollow standard policies/practices and works to meet or exceed departmental scheduling Key Performance Goals (Attendance, ACW, Work loss, Schedule Adherence, Assessments scheduled per hour, Call Quality, etc.).During outbound sales calls the MR will explain the benefits of health risk assessments and overcome objections.Accurately and concisely, document customer feedback and special needs indicated during each call in computer based system.Identify and address the members concerns and anticipates future needs by providing additional information, as needed.Perform other duties as assignedRecommended SkillsCall Center ProcessesCall CentersCall Management SkillsCustomer ServiceOutbound Sales SkillsRecommended JobsCall CenterCall Center AgentAtlanta,GaCall Center Agent, Atlanta,GaMCall Center Representative – Remote (Tampa Bay Area)Matrix Medical NetworkWork From HomeFull Time$17.00/Hour
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})Medical Call Center RepresentativeVaco StaffingAtlanta$16.00 – $17.00/Hour
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})Onsite Call Center RepUltimateAtlanta$14.00/Hour
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