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IGT Solutions

IGT Solutions is looking for a Assistant Manager Quality Assurance (BPO / Call Center / Customer Service)  #CareerJobsPagosaSprings #PagosaSpringsisHiring #AssistantJobsPagosaSprings #CallCenterJobsPagosaSprings #CustomerServiceJobsPagosaSprings #ManagerJobsPagosaSprings #QualityAssuranceJobsPagosaSprings

Job Description Job Title : BPO “ Assistant Manager Quality Assurance Location: Knoxville, TN Duration: Long term * IGT Technologies Inc. *IGT is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Management (BPM) and Digital Services & Solutions. IGT’s service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain. We employ more than 13,000 professionals across its businesses & delivery centers. IGT is an ISO 27001:2013, PCI DSS 3.2.1 for both I T & BPO vertical and IT vertical is CMMI Level 5 certified. The Organization follows Six Sigma process aimed towards zero defect solutions & process improvements. [ Link removed ] – Click here to apply to Assistant Manager Quality Assurance (BPO / Call Center / Customer Service) IGT is looking for Assistant Manager “ Quality. S/he will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage quality systems aiming for achieving no deviations and continuously improving service quality. Coordinating a systematic QA framework and directing our QA initiatives designed to ensure a high-quality and consistent customer experience are key. Main Goals Lead and develop the Quality management culture and practice Quality Activities – Documentation for Transaction Monitoring Keeping Track on Process Trends Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activities using six sigma methodologies Recommend initiatives t o improve transaction Quality through new quality tools and Motivational Identify the bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activities using six sigma methodologies Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach Proactively identify opportunities to improve QA work and coordinate with different functions “ operations, training, workforce management Lead all elements of Quality Control, validation, calibrations, customer Quality interface and client Quality assurance by developing key client partnerships Participate in quality systems improvement activities using six sigma methodologies Bring insights and innovation ideas from QA perspective and help our operations team standardize work process and procedures – push initiatives to improve transaction Quality through new quality tools and motivational levers Detailed and relevant daily/weekly/monthly reporting that can provide sound data for efficient improvement decisions Identify bottom quartile factors and team players and steps to improve them Design, implement and monitor Quality corrective action plans when required Liaise with key stakeholders “ internal & clients “ for alignment and improved Quality results Your Profile              Minimum 4+ years experience in a similar role with direct people management exposure (preferably BPO industry), and min. 3 years experience in Quality environments             Sound feedback and coaching skills             Strong supervisory skills with an eye for detail. Result Oriented.             Excellent written and verbal communication skills             Organized and Methodical, Target and deadline driven             Knowledge of QC Tools It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Recommended SkillsBpoProcess PerformanceQuality AssuranceQuality ManagementQuality Management SystemsRecommended JobsCall Center AgentAtlanta,GaCall Center Agent, Atlanta,GaAssistant Manager Quality Assurance (BPO / Call Center / Customer Service)IGT SolutionsWork From HomeFull-TimeCall Center RepresentativeAptude, Inc.Atlanta$15.00 – $16.00/HourCall Center Technical Support Representative – Now Paying $16.50 Per HourVXI Global SolutionsStockbridge$16.50/Hour

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Tagged as: Assistant, CallCenter, CustomerService, Manager, QualityAssurance

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